Community Advice Services (CAS) Manager

Role Profile

We are seeking a dynamic and compassionate Community Advice Service Manager to lead the day-to-day delivery of our advice services. This pivotal role will oversee staff and volunteers working in the Community Advice Service and ensure compliance with reporting requirements. You will work closely with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly.

A key focus of the role is deployment of volunteers across advice service areas. You will champion effective communication, foster a supportive environment, and facilitate structured training pathways to ensure volunteers thrive in the Community Advice Service.

About us

Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt and immigration. Last year we helped 10,700 people with over 45,000 problems and achieved financial outcomes for clients totalling over £6.9 million.

Reports to:	Head of Advice Services
Direct Reports:	Supervisors (4)
Key role purpose:	Day-to-day management of Volunteers and Advice services Ensuring we offer good quality advice to clients through our teams Develop volunteers through the Adviser Learning Programme (ALP) To provide an integrated advice service across multiple channels
Normal place of work:	Barnet, on-site
Contract length:	Full time – 6 month Fixed Term
Hours:	36 hours per week
Salary:	Up to £40,744 per annum
Benefits:	· Dedicated resources to focus on wellbeing including Employee Assistance Programme services and access to free counselling & Mental Health First Aiders · 25 days Holidays plus Bank Holidays and additional days over Christmas break · Option to Buy Additional Leave · Employer pension contribution · An organisation that offers flexible working · Blue Light Card – hundreds of discounts at high street retailers etc.

Job Description

Lead and manage the daily operations of advice services, ensuring high-quality client focused delivery
Foster, support, and empower a high-performing team of Supervisors to deliver frontline advice services effectively, by empowering a positive and supportive environment for volunteers
Support staff and volunteers, fostering a positive and inclusive working environment
Be accountable for maintaining appropriate systems for recording, statistics, follow up and quality standards
Ensuring that volunteers are located in the service, and receiving ongoing support from Supervisors
Ensure the smooth implementation of new initiatives and service developments
Oversee the training and deployment of volunteers across the Community Advice Service
Build, maintain, and improve communication channels for volunteers to ensure they feel informed, valued and engaged
Monitor trainee progress and development through structured training programmes, providing feedback and support as needed
Demonstrate a clear understanding of CAB’s Health & Safety and Safeguarding Policies
Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service

In addition to the role & responsibilities outlined in this Job description, to undertake such duties as may be identified and which are generally compatible with the functions of the post.

Person Specification

Experience in managing day-to-day operations of advice or support services, ensuring high-quality, client-focused outcomes
Demonstrated ability to empower teams and foster a positive and inclusive working culture
Ability to facilitate training pathways and monitor progress of trainees effectively
Ability to foster communication and cohesion among volunteers and staff.
Shows adaptability, problem-solving skills, and proactive planning to maintain service quality
Experience to build and maintain relationships with stakeholders and external community organisation
Produce accurate, timely reports for internal and external stakeholders
A clear commitment to promoting EDI principles in all aspects of service delivery and team management

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality and religion. Please let us know if you require any adjustments to support your application.

Please apply by submitting an application on our website. If you do not meet all of the skills detailed but you feel like this is a job you’d really like to do we would love to hear from you.

Closing date of applications: 5pm, Friday 30 October 2026

Also if there are any particular aspects of the role you wish to discuss before applying, please email on recruitment@barnetcab.org.uk and include any particular questions as well as a contact telephone number.

Interviews: Early applications are encouraged. We interview on a rolling basis and reserve the right to close the applications when suitable candidates are found.

Job Application (Community Advice Services Manager)

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Personal Details

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Supporting Information

In this section we would like you to give specific information in support of your application. Taking each point of the Person Specification, please demonstrate how you have all the necessary skills and abilities. The panel will only receive this information in order to shortlist so ensure it is completed fully.

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This information will be treated as confidential. Please be assured that we will be supportive in discussing any adjustments with you at any stage of the recruitment and selection process.

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Please give the details of TWO referees who can comment on your suitability for the post. These should not include relatives or people who do not know you in a professional capacity. If you have been employed we would expect to seek a reference from your current or most recent employer.

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Declaration

Applicants for this role must have permission to work in the UK.

Have you ever committed an offence under UK Immigration Law?

Yes

Data Protection

As part of the recruitment process we may collect and store sensitive personal data about you. We are required by law to obtain your consent to such data being recorded. It is our policy to store data relating to recruitment procedures for a maximum of 12 months after submission, for internal auditing purposes. Any information of this nature will be treated confidentially.

Sensitive personal data is defined as information relating to any of the following: racial/ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

For the Purposes of the Act the Data Controller is Citizens Advice Barnet.

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Community Advice Services (CAS) Manager

Oct 05, 2026 In Jobs